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Commonly Asked Questions
what is your return and shipping policy?
We always try to make your that our artsy candles & products reaches you asap!
Delivery
Packages will reach you in 5-7 business days depending on your location.
Flat shipping fee of INR 50 on all orders except the times when an offer is running in the website
Replacement and Refunds
Replacement requests are accepted in case of damaged products, subject to image verification. Replacement requests should be placed within 2 days of receiving the product. After verifying the images, if you need a replacement, we will arrange that. In case you prefer a refund, it will be credited to the original payment mode.
Please send us an email at theartsysoul22@gmail.com with images of your damaged product to initiate the replacement/refund process.
What are the payment options?
We accept credit and debit cards and Net Banking from all major banks. We also provide the option on UPI transactions through Razorpay.
Do we take customized orders?
Yes Definitely! We take up custom bulk orders for weddings, corporate gifting, and more. Reach us at theartsysoul22@gmail.com with your requirement.